SAND BAY HOLIDAY VILLAGE

On behalf of the owners, directors, senior managers and all of us here at Pontins, we would like to reiterate our apologies regarding the serious issues raised by the Equality and Human Rights Commission in their report. In particular we want to apologise directly to the traveller and gypsy community.  The refusal to allow guests to stay at our parks because we suspected they were Irish Travellers was clearly wrong.

We accept the serious nature of the issues raised in the report. We deeply regret any distress caused, particularly to members of the traveller and gypsy communities who have been directly affected.

Working with the Equality and Human Rights Commission we are fully committed to ensuring ongoing compliance with the Equality Act 2010,  implementing a zero-tolerance approach to discrimination of all forms and to fostering an inclusive and welcoming environment for all of our guests.

We have reviewed the points raised by the EHRC and have developed and entered into a one-year action plan, that will be monitored by the EHRC, to ensure ongoing compliance with the Equality Act 2010.